Everything you need to get started

Getting Started

Create your account

Visit zaaum.com and click "Sign up free." You can start on the always-free plan with no credit card required. Enter your name, email, and a password to create your account. Your dashboard is ready immediately.

Set up your store

After logging in, go to "Create Store" and choose a store name. Your store will be immediately available at store.zaaum.com/your-store-name. You can customise your store display name, logo, and contact email from the Store Settings panel. Custom domain support is available on the Enterprise plan.

Add your first product

Navigate to Products and click "Add product." Fill in the product title, description, price, SKU, and stock quantity. Free plan accounts can add up to 20 products with 3 images each. Pro accounts support unlimited products with up to 10 images per product. Once saved, the product appears on your public storefront immediately.

Connect Stripe

Go to Settings and select the Stripe tab. Click "Connect with Stripe" to begin the OAuth flow. You will be redirected to Stripe to authorise the connection. Once authorised, your store accepts live card payments immediately and payouts go directly to your connected Stripe account.

Share your store URL

Your public storefront URL is shown in the Store Settings panel. Share it with customers directly, embed it on your existing website, or add it to your social media profiles. Customers can browse products and check out without creating an account.

Products and Orders

Adding and editing products

From the Products page, click "Add product" to create a new listing or click any existing product to edit it. You can update pricing, description, images, and stock at any time. Changes are reflected on the storefront immediately after saving.

Custom fields let you attach structured data to products (e.g. material, size guide, colour). Free accounts get 1 custom field per product; Pro and Enterprise accounts have unlimited custom fields.

Bulk CSV import and export is available on the Enterprise plan. Go to Products, then Import / Export, download the template, fill in your product data, and upload the file. All valid rows will be created or updated as products.

Categories

Navigate to Products, then Categories to create and manage your category list. Free accounts support up to 5 categories; Pro and Enterprise accounts have unlimited categories. Assign one or more categories to each product from the product edit page. Customers can browse and filter by category on your storefront.

Inventory tracking and low-stock alerts

Every product has a stock quantity field that decrements automatically when an order is placed. To configure a low-stock alert, open the product, scroll to Inventory, and set the "Low stock threshold" value. When stock falls to or below this number you will receive an email notification and the product will be flagged in the dashboard.

The Inventory log records every movement: sales, manual adjustments, returns, and CSV imports. Access it from Products, then Inventory History.

Order lifecycle

Every order moves through four stages: Pending (payment received, not yet actioned), Processing (you have begun preparing the order), Shipped (dispatched to the customer), and Delivered (confirmed received). Update the status from the order detail page.

Processing an order

Open the order from the Orders dashboard. Review the items, shipping address, and customer details. Click "Mark as Processing" when you start fulfilling it, then "Mark as Shipped" and enter the tracking number once dispatched. The customer receives an automated email at each status change.

Refunds

To issue a refund, open the order and click "Refund." You can refund the full amount or a partial amount. The refund is processed through Stripe and typically appears on the customer's card within 5 to 10 business days. A refund confirmation email is sent to the customer automatically.

Payments

Stripe connection

zaaum uses Stripe Connect to process payments on your behalf. Your connected Stripe account receives the funds directly; zaaum never holds your money. The connection is authorised through Stripe's secure OAuth flow and can be disconnected at any time from Settings, then Stripe.

Supported cards and payment methods

zaaum supports all major credit and debit cards through Stripe, including Visa, Mastercard, American Express, and Discover. Apple Pay and Google Pay are available automatically on supported browsers and devices with no additional configuration required.

Payouts

Payout schedules are managed directly in your Stripe dashboard. By default, Stripe pays out on a daily rolling basis after a standard processing period. You can change the payout frequency (daily, weekly, or monthly) and your bank account details from your Stripe dashboard.

Receipts and confirmations

Every successful order triggers an automatic receipt email sent to the customer. The email includes the order summary, itemised pricing, billing address, and a unique order reference number. Refund confirmations are also sent automatically when a refund is processed.

Team and Billing

Inviting staff members

The Free plan supports the owner account only. The Pro plan allows up to 5 staff accounts; the Enterprise plan has no limit. To invite a team member, go to Settings, then Team, and click "Invite member." Enter their email address and select their role. They will receive an invitation email with a link to accept and set a password. Pending invitations are visible in the Team panel and can be resent or revoked at any time.

Roles

Plans

Upgrading your plan

Go to Settings, then Billing, and click "Upgrade plan." Select your target plan and enter your payment details via Stripe Checkout. The upgrade takes effect immediately and you gain access to all features on that plan straight away. You can downgrade or cancel at any time from the same Billing panel.