Everything you need to get started

Getting Started

Create your account

Visit zaaum.com and click "Sign up free." You can start on the always-free plan with no credit card required. Enter your name, email, and a password to create your account. Your dashboard is ready immediately.

Set up your store

After logging in, go to "Create Store" and choose a store name. Your store will be immediately available at store.zaaum.com/your-store-name. You can customise your store display name, logo, and contact email from the Store Settings panel. Custom domain support is available on the Growth plan and above.

Add your first product

Navigate to Products and click "Add product." Fill in the product title, description, price, SKU, and stock quantity. Free plan accounts can add up to 20 products with 3 images each. Pro accounts support unlimited products with up to 10 images per product. Once saved, the product appears on your public storefront immediately.

Connect Stripe

Go to Settings and select the Stripe tab. Click "Connect with Stripe" to begin the OAuth flow. You will be redirected to Stripe to authorise the connection. Once authorised, your store accepts live card payments immediately and payouts go directly to your connected Stripe account.

Share your store URL

Your public storefront URL is shown in the Store Settings panel. Share it with customers directly, embed it on your existing website, or add it to your social media profiles. Customers can browse products and check out without creating an account.

Products and Orders

Adding and editing products

From the Products page, click "Add product" to create a new listing or click any existing product to edit it. You can update pricing, description, images, and stock at any time. Changes are reflected on the storefront immediately after saving.

Custom fields let you attach structured data to products (e.g. material, size guide, colour). Free accounts get 1 custom field per product; Pro and Enterprise accounts have unlimited custom fields.

Bulk CSV import and export is available on the Growth plan and above. Go to Products, then Import / Export, download the template, fill in your product data, and upload the file. All valid rows will be created or updated as products.

Categories

Navigate to Products, then Categories to create and manage your category list. Free accounts support up to 5 categories; Pro and Enterprise accounts have unlimited categories. Assign one or more categories to each product from the product edit page. Customers can browse and filter by category on your storefront.

Inventory tracking and low-stock alerts

Every product has a stock quantity field that decrements automatically when an order is placed. To configure a low-stock alert, open the product, scroll to Inventory, and set the "Low stock threshold" value. When stock falls to or below this number you will receive an email notification and the product will be flagged in the dashboard.

The Inventory log records every movement: sales, manual adjustments, returns, and CSV imports. Access it from Products, then Inventory History.

Order lifecycle

Every order moves through four stages: Pending (payment received, not yet actioned), Processing (you have begun preparing the order), Shipped (dispatched to the customer), and Delivered (confirmed received). Update the status from the order detail page.

Processing an order

Open the order from the Orders dashboard. Review the items, shipping address, and customer details. Click "Mark as Processing" when you start fulfilling it, then "Mark as Shipped" and enter the tracking number once dispatched. The customer receives an automated email at each status change.

Refunds

To issue a refund, open the order and click "Refund." You can refund the full amount or a partial amount. The refund is processed through Stripe and typically appears on the customer's card within 5 to 10 business days. A refund confirmation email is sent to the customer automatically.

Payments

Stripe connection

zaaum uses Stripe Connect to process payments on your behalf. Your connected Stripe account receives the funds directly; zaaum never holds your money. The connection is authorised through Stripe's secure OAuth flow and can be disconnected at any time from Settings, then Stripe.

Supported cards and payment methods

zaaum supports all major credit and debit cards through Stripe, including Visa, Mastercard, American Express, and Discover. Apple Pay and Google Pay are available automatically on supported browsers and devices with no additional configuration required.

Payouts

Payout schedules are managed directly in your Stripe dashboard. By default, Stripe pays out on a daily rolling basis after a standard processing period. You can change the payout frequency (daily, weekly, or monthly) and your bank account details from your Stripe dashboard.

Receipts and confirmations

Every successful order triggers an automatic receipt email sent to the customer. The email includes the order summary, itemised pricing, billing address, and a unique order reference number. Refund confirmations are also sent automatically when a refund is processed.

Team and Billing

Inviting staff members

The Free plan supports the owner account only. The Starter plan allows up to 3 staff accounts, Growth up to 10, and the Scale plan has no limit. To invite a team member, go to Settings, then Team, and click "Invite member." Enter their email address and select their role. They will receive an invitation email with a link to accept and set a password. Pending invitations are visible in the Team panel and can be resent or revoked at any time.

Roles

Plans

Upgrading your plan

Go to Settings, then Billing, and click "Upgrade plan." Select your target plan and enter your payment details via Stripe Checkout. The upgrade takes effect immediately and you gain access to all features on that plan straight away. You can downgrade or cancel at any time from the same Billing panel.

Getting Started with Greenlight

Create your account

Visit the Greenlight Dispatching signup page and create your account on the always-free plan, with no credit card required. The Free plan includes one dispatcher seat and up to two carriers, so you can try the full dispatch workflow before you upgrade.

Onboard your first carrier

Go to Carriers and click "Add carrier." Enter the carrier name, MC and DOT numbers, and contact details, then upload the required compliance documents. Compliance checks and fleet configuration are handled in minutes, so a new carrier can be operational the same day.

Post your first load

Open the dispatch board and click "Post load." Enter the pickup and delivery locations, pickup and delivery windows, commodity, weight, and rate. The load appears on the live board immediately and is ready to assign to a driver.

Invite your team

From Settings, then Team, invite your dispatchers and drivers by email. Each person receives a link to set a password and gets the view that matches their role. The number of dispatcher seats depends on your plan.

Dispatch and Loads

The live dispatch board

The dispatch board shows every active load and driver on a single live view. Assign, reassign, and monitor jobs the moment conditions change, with no phone tag required. The board updates in real time as drivers accept jobs and update their status.

Posting and assigning loads

Create a load with its pickup and delivery details, then assign it to an available driver with one click. You can reassign a load at any time if plans change. Drivers are notified instantly, and on the Fleet plan and above they also receive email and SMS alerts.

Driver and load tracking

Greenlight provides GPS-based visibility on every driver in your fleet. You can see exactly where each load is, from pickup through final delivery, in real time. This lets you give customers accurate updates without calling the driver.

Job history and audit trail

Every job, status change, and note is logged and searchable. The complete audit trail makes it easy to review what happened on any load, settle disputes, and report on driver activity.

Route optimisation and preferred lanes

Basic route optimisation is available from the Solo plan. The Fleet plan adds preferred lane configuration and priority matching on the load board, so your highest-value lanes are surfaced first.

Carriers and Compliance

Onboarding carriers

Add carriers from the Carriers page. Each carrier record holds the MC and DOT numbers, contact information, equipment, and uploaded documents. The Free plan supports up to two carriers, Solo up to five, Fleet up to twenty five, and Agency has no carrier limit.

MC and DOT compliance tracking

Greenlight tracks MC and DOT compliance for every carrier. Required documents and authority status are stored on the carrier record, so you always know which carriers are cleared to haul before you assign a load.

The carrier portal

Carriers get their own portal to manage jobs assigned to them, update load status, and upload paperwork. This keeps drivers and dispatchers in sync without back-and-forth phone calls. On the Agency plan you can use a custom carrier invite portal URL.

Document uploads

Upload insurance certificates, authority letters, rate confirmations, and proof of delivery against each carrier or load. Documents are stored securely and are available to the right team members based on their role.

Analytics, Team and Plans

Performance analytics

Track on-time rates, load volume, driver utilisation, and revenue trends from the analytics dashboard. You get data-driven insight into your operation without building your own reports. Advanced fleet analytics are included from the Fleet plan.

Roles and team access

Notifications

Drivers are notified instantly when a load is assigned. From the Fleet plan, email and SMS notifications keep dispatchers and drivers updated on status changes and new assignments.

Plans

Upgrading your plan

Go to Settings, then Billing, and click "Upgrade plan." Choose your target plan and complete payment through Stripe Checkout. The upgrade applies immediately, unlocking more dispatcher seats, carriers, and features such as advanced analytics, webhooks, and API access on the higher tiers. You can change or cancel your plan at any time from the same panel.